IRCE 2009 Workshops: Focus, Learn, Succeed
The Internet Retailer 2009 Conference & Exhibition affords attendees the opportunity to devote an entire day to a single topic, allowing them to explore all nuances in depth with a highly qualified roster of speakers. Success in a competitive e-retailing market requires dedication, and the most dedicated of e-retailers attend these daylong workshops.

Four Workshops to Choose From
Search marketing is one of the most widely used marketing techniques by online retailers. Yet search marketing is complex and requires extensive and specialized knowledge for a program to be successful. This day-long workshop is designed to provide in-depth strategies, tactics and techniques that retailers can apply immediately to improve their search engine marketing programs.
The sessions in this workshop are:
- The latest info that all retailers need to know about search engines
- Speed counts—even in search engine marketing
- Creating the right search campaigns: How your product mix affects how much you spend on search
- We're No. 1—or maybe No. 5
- Search engine marketing: The little things that will kick up performance
- 10 ways to improve your SEO rankings
- Not all online searchers are created equal
- Holding your search marketing vendor accountable
As retailing remains in a challenging economic environment, the competition for online customers will be fierce. One way to ensure that you get your share of online shoppers is by creating a compelling shopping experience. The stakes will be even higher for small retailers who will find themselves facing large chains and established online retailers with the resources, even in a less-than-ideal economy, to invest in attracting and retaining customers. This day-long workshop will feature expert and retailers who will address specifically how smaller retailers can create sites that will allow them to compete with the biggest.
The sessions in this workshop are:
M-commerce is developing into the next big competitive frontier in e-retailing. As a generation of young people raised on mobile devices matures—and as their older brothers and sisters as well as their parents become more accustomed to doing more things on their handhelds—mobile commerce will take on a new, strategic importance. This workshop will focus on how to create an m-commerce strategy and how to execute a market-leading program that will attract customers and increase sales.
The sessions in this workshop are:
- Which m-commerce strategy is right for you?
- Achieving success in mobile marketing, merchandising & technology
- Creating the right mobile web site design and navigation
- Creating a plan for what to put on a mobile site
- Comparison shopping can happen on a mobile phone
- The revolutionary promise of mobile apps
E-mail marketing is one of the most widely used forms of marketing, but many retailers have yet to take their programs to the next level of sophistication. Many are overlooking tactics and techniques that will boost open rates, click through rates and sales. This session will examine the advanced means that retailers can employ to make e-mail more effective.
The sessions in this workshop are:
- Hitting the inbox: How to stay off black lists
- Creating e-mail content that motivates shoppers to click—and buy
- Optimizing an e-mail acquisition strategy
- Waking up dormant customers with e-mail
- Why and how to segment your e-mail marketing list
- How do you know if your e-mail campaign is successful?
- The e-mail immune generation: Getting your message to Gen Y
- The new frontier—will text marketing replace e-mail marketing?

IRCE 2009 Workshop Agendas
Listed below are the exact times for each workshop sessions in the Internet Retailer 2009 Conference & Exhibition.
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Day One—June 15, 2009: Search Engine Marketing Workshop
Search Engine Marketing: Advanced Strategies for a Competitive Market |
7:00 AM - 8:30 AM Workshop Registration and Breakfast |
8:30 AM - 9:30 AM
The latest info that all retailers need to know about search engines
Bill Leake, Founder & CEO, Apogee Search
Lynnette Montgomery, Vice President, Direct Marketing, Performance Bicycle and Nashbar
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9:30 AM - 10:15 AM
Speed counts—even in search engine marketing
Jay Greenberg, Director of E-Commerce, Spencer Gifts
Imad Mouline, Chief Technology Officer, Gomez Inc.
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10:15 AM - 10:30 AM
BREAK
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10:30 AM - 11:30 AM
Creating the right search campaigns: How your product mix affects how much you spend on search
Udayan Bose, Founder & CEO, NetElixir
Brian Galloway, Direct Response Programs Manager, Recreational Equipment Inc.
Alec Newcomb, Vice President, MyWebGrocer
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11:30 AM - 12:15 PM
We're No. 1—or maybe No. 5
Eric Archuleta, President, Musician's Hut
Tom O'Grady, Executive Vice President, Sales and Operations, AdGooroo
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12:15 PM - 1:15 PM
LUNCH
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1:15 PM - 2:15 PM
Search engine marketing: The little things that will kick up performance
Ray Chang, Director, Business Development, Envisa
Andy Schepper, E-Commerce Director and Vice President, Operations, Summit Sports Inc.
Corey Tisdale, Chief Operating Officer, ShoppersChoice.com
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2:15 PM - 3:15 PM
10 ways to improve your SEO rankings
Marissa Colwell, Director of Media, Improvement Direct
Dennis Consorte, Consultant, David's Cookies
Duncan White, Director, Client Services, Oneupweb
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3:15 PM - 3:30 PM
BREAK
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3:30 PM - 4:15 PM
Not all online searchers are created equal
Michael Kahn, Senior Vice President, Marketing, Performics
Miles Williams, Director of Online Marketing, Barnes and Noble
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4:15 PM - 4:45 PM
Holding your search marketing vendor accountable
Jodi Bresina, Internet Director, ShoeMall.com
John Tawadros, Chief Operating Officer, iProspect
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Day One—June 15, 2009: Small Retailers' Survival Guide Workshop
Web Site Design, Navigation & Usability: A Small Retailers' Survival Guide |
8:30 AM - 9:30 AM
Creating outstanding design on a budget
Patrick Conboy, Founder & President, ElderLuxe
Christopher Pawloski, Art Director, Solid Cactus
Halley Silver, Director, E-Commerce, King Arthur Flour
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9:30 AM - 10:15 AM
'Round, 'round get around: Making sure customers can navigate your site
Josh Levine, Chief Creative and Experience Officer and Principal, Alexander Interactive
Keith Marshall, WebMaster/Developer, RugSale.com
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10:30 AM - 12:00 PM
Optimizing a site for Internet search engine results—without breaking the bank
Ross Lasley, Chief Geek, The Internet Educator
Danielle Leitch, Executive Vice President, Client Strategy, MoreVisibility
Dan Seligson, Senior Vice President, Direct, PartStore.com
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12:00 PM - 1:30 PM
LUNCH with design experts
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1:30 PM - 3:15 PM
First responder: What your site needs now
Sherry Comes, President and Founder, CoffeeCakes.com
Jon Hoch, CEO & Founder, Power Equipment Direct Inc.
Manivone Phommahaxay, Senior User Experience Specialist, Molecular Inc.
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3:30 PM - 4:45 PM
The Tripping Point: Where retailers go astray
Tom Funk, Vice President, Timberline Interactive
Michael Lyman, Technology and Marketing Director, Two Little Hands Productions
Carl Prindle, President & CEO, Blueport Commerce Inc.
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Day Four—June 18, 2009: M-Commerce Workshop
Capitalizing on the Mobile Commerce Boom |
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7:00 - 8:30 a.m.
Workshop Registration and Breakfast
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8:30 AM - 9:30 AM
Which m-commerce strategy is right for you?
Vidya Drego, Senior Analyst, Forrester Research
Troy Gibson, Director of Technology, Resource Interactive
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9:30 AM - 10:15 AM
Achieving success in mobile marketing, merchandising & technology
Kevin Ranford, Director of Web Marketing, 1-800-Flowers.com
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10:15 AM - 10:30 AM
BREAK
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10:30 AM - 12:00 PM
Creating the right mobile web site design and navigation
Ravi Acharya, Director, Online Business Unit, Sears Holdings Corp.
Jon Paisner, Analyst, Yankee Group Research Inc.
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12:00 PM - 1:00 PM
LUNCH
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1:00 PM - 2:00 PM
Creating a plan for what to put on a mobile site
Jay Scannell, Vice President, Information Technology, Skymall Inc.
Tim Sherwin, President, CardinalCommerce Corp.
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2:00 PM - 2:45 PM
Comparison shopping can happen on a mobile phone
Ted Baltuch, Founder, Barcle.com
Darren Davis, Vice President, Product Marketing, PriceGrabber.com
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2:45 PM - 3:45 PM
The revolutionary promise of mobile apps
Lynda Keeler, Co-Founder, Delight.com
Dave Sikora, CEO, Digby
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Day Four—June 18, 2009: E-mail Marketing Workshop
Diving Deep Into E-mail Marketing |
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7:00 - 8:30 a.m.
Workshop Registration and Breakfast
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8:30 AM - 9:15 AM
Hitting the inbox: How to stay off black lists
John Barron, Director of Relationship Marketing, CVS/Caremark
Austin Bliss, President, FreshAddress Inc.
DJ Waldow, Director of Best Practices & Deliverability, Bronto Software Inc.
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9:15 AM - 10:15 AM
Creating e-mail content that motivates shoppers to click—and buy
Glenn Edelman, Vice President of Marketing, Wine Enthusiast Cos.
Mary Kathleen Sullivan, Senior Strategic Consultant, Responsys
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10:15 AM - 10:30 AM
BREAK
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10:30 AM - 11:15 AM
Optimizing an e-mail acquisition strategy
Jamie Carney, President and CEO, Rugs Done Right Inc.
Mike Ferguson, Senior Vice President, SubscriberMail
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11:15 AM - 12:00 PM
Waking up dormant customers with e-mail
Andrea Gulli, Vice-President of E-Commerce, New York & Company
Dave Hendricks, Executive Vice President of Operations, Datran Media
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12:00 PM - 1:00 PM
LUNCH
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1:00 PM - 2:00 PM
Why and how to segment your e-mail marketing list
Neil Kjeldsen, Vice President, E-Commerce, PerriconeMD.com
Arthur Middleton Hughes, Senior Strategist, e-Dialog
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2:00 PM - 2:45 PM
How do you know if your e-mail campaign is successful?
Ben Chestnut, Co-founder, MailChimp
Linda Thames, Director of E-Commerce, Ross-Simons
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2:45 PM - 3:30 PM
The e-mail immune generation: Getting your message to Gen Y
Panel of Gen Y Students
Michael Della Penna, Co-founder, Executive Chairman, The Participatory Marketing Network; Co-founder, President, Aiti Solutions LLC, The Participatory Marketing Network
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3:30 PM - 4:00 PM
The new frontier—will text marketing replace e-mail marketing?
Mark Ford, Co-founder and COO, Qwasi Inc.
Tim Sherwin, President, CardinalCommerce Corp.
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